FAQs

Shipping

Do you ship internationally?
Yes. We ship within the Philippines and to selected countries in SEA, Australia, and Europe.

How long before my order ships?
Local orders ship within 3–5 business days.
International orders ship within 5–10 business days.

Will I receive tracking?
Yes. Tracking details are sent via email once your order is shipped.

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Returns

Do you accept returns?
Returns are accepted only for defective items or if the wrong product was sent.

How many days do I have to report an issue?
Please contact us within 7 days of receiving your order.

Can I return sale items?
Sale and limited drop items are final sale.

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Products

Why do products vary slightly?
All items are handmade in small batches. Minor variations in color, texture, and stitching are normal and part of the product’s character.

What happens to waxed canvas over time?
Waxed canvas will naturally crease, fade, and develop patina with use. This is intentional and part of the design.

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